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Culver City Market Research Survey
Are you a current resident of Upper Ivy (Ivy Station)?
Yes, I live at Upper Ivy
No, but I live nearby in Culver City
No, I own or manage a business in the area
Before today, had you heard of either of these?
Yes — both Onward and Culver Connect
Only Onward
Only Culver Connect
Neither
Where did you hear about them? (Select all that apply)
Saw an Onward truck or technician in the neighborhood
A neighbor, friend, or coworker
City of Culver City communication (newsletter, website, city event)
Building management or leasing office
Online (search, social media, Nextdoor, ads)
Where do you currently get your home internet service?
Spectrum
AT&T
T-Mobile Home Internet
I don't have home internet
Other
How satisfied are you with your current internet provider?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
What's the biggest frustration with your current service?
Slow or inconsistent speeds
Frequent outages
Hidden fees or unexpected price increases
Poor customer service
No frustrations
When does your current billing period end?
Beginning of the month (1st–10th)
Middle of the month (11th–20th)
End of the month (21st–31st)
Not sure
How much do you currently pay per month for home internet?
Under $50
$50–$79
$80–$109
$110 or more
Not sure
Which best describes how you use the internet at home?
Streaming (Netflix, Hulu, YouTube, etc.)
Working or studying from home
Gaming
Smart home / multiple devices
Light browsing / email
How likely are you to switch internet providers in the next 6 months?
Very likely — actively looking
Somewhat likely
Unlikely unless something changes
Not at all — I'm happy where I am
What would make you most likely to switch to a new internet provider?
Lower monthly price
Faster, more reliable speeds
No contracts or price-lock guarantees
A referral or recommendation from a neighbor
A special introductory offer
Anything else you'd want a local Culver City internet provider to know?
BONUS QUESTION
Did you know Onward offers residential fiber with symmetrical 2 Gig speeds — uploads as fast as downloads (2000 Mbps up / 2000 Mbps down), with no data caps?
Yes, I knew
No, I didn't know
Would you like more information about Onward service at Upper Ivy, including resident-only pricing?
Yes
No thanks
Send
Residential
Vandenberg Service Map
Rancho Cucamonga
Nicasio Service Map
Culver City Service Map
Mammoth Lakes Service Map
Business
Services
MyBundle TV
Bark
SmartBiz
ProtectIQ
experienceIQ
OnwardIQ
Residential
Vandenberg Service Map
Rancho Cucamonga
Nicasio Service Map
Culver City Service Map
Mammoth Lakes Service Map
Business
Services
MyBundle TV
Bark
SmartBiz
ProtectIQ
experienceIQ
OnwardIQ