Sycamore Heights Survey

Are you a current resident of Sycamore Heights??

Yes, I live at Sycamore Heights No, but I live nearby in the surrounding area No, I own or manage a business in the area

Before today, had you heard of Onward?

Yes — I've heard of Onward I've seen the name but don't know much about it No, this is the first I'm hearing of it

Where did you hear about them? (Select all that apply)

Saw an Onward truck or technician in the neighborhood A neighbor, friend, or coworker Building management or leasing office Community newsletter, HOA, or local event Online (search, social media, Nextdoor, ads) Other

Where do you currently get your home internet service?

How satisfied are you with your current internet provider?

What's the biggest frustration with your current service?

Slow or inconsistent speeds Frequent outages Hidden fees or unexpected price increases Poor customer service Slow uploads (video calls, cloud backups, posting content) No frustrations

When does your current billing period end?

Beginning of the month (1st–10th) Middle of the month (11th–20th) End of the month (21st–31st) Not sure

How much do you currently pay per month for home internet?

Which best describes how you use the internet at home?

How likely are you to switch internet providers in the next 6 months?

Very likely — actively looking Somewhat likely Unlikely unless something changes Not at all — I'm happy where I am

What would make you most likely to switch to a new internet provider?

Lower monthly price Faster, more reliable speeds No contracts or price-lock guarantees A referral or recommendation from a neighbor A special introductory offer

Anything else you would like to let us know?

Did you know Onward offers residential fiber with symmetrical 2 Gig speeds — uploads as fast as downloads (2000 Mbps up / 2000 Mbps down), with no data caps?

Would you like more information about Onward service at Sycamore Heights, including resident-only pricing?

Sycamore Heights Market Research Survey

1-844-994-4448